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Guests - COVID-19 Frequently Asked Questions (FAQs)

To help you, we are collecting all our guests’ questions. And on this page you will find the main questions together with answers.

We share the feelings of uncertainty caused by the coronavirus pandemic and understand that this will affect your travel plans. To help you, we are collecting all our guests' questions. And on this page you will find the main questions together with answers. We will continue to update these pages based on new developments.

I want to cancel my reservation. How does this work? If you want to cancel your booking, do so 30 days before arrival - the amount of the reservation will be refunded, but the commission and administrative costs won’t be. If you need to cancel within the 30 days, communicate with the host if the amount will be refunded. When you have come to an agreement please contact us at support@campspace.com

I want to book a campspace but don’t know how the travel situation will develop. What can I do? These are uncertain times and we understand your hesitation about planning a trip. We strongly recommend you check our cancellation policy before booking. And follow all local travel guidelines.

I've booked a campspace but I'm wondering if I should still go. Travel advice and local guidelines differ per country. We strongly recommend you follow the relevant advice. Travel advice and local guidelines per country enables you to find the applicable government advice. And we have a flexible cancellation policy to enable full refunds.

Where can I get the latest COVID-19 travel information? We update our corona resource centre daily. This forms a good starting point for the most up to date and relevant information. And we recommend you also to check travel advice and local guidelines per country

My host has cancelled my reservation. What happens next? We understand that this is frustrating. The cancellation was done in order to guarantee the health and safety of others. It could even be that the host is directly or indirectly exposed to the coronavirus. When a host cancelsyou are entitled to a full refund including service costs.

I have more questions: where can I raise them? 
We are ready to answer your questions. You can contact via e-mail, via phone (+31 85 0026 218), via Facebook or Instagram. Our host-support team will contact you as soon as we can. 

Thanks for your understanding, together we can have a safe and healthy environment.

Go back tot the Campspace COVID-19 Resource centre.



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