Be prepared during COVID-19 Read more

Guests - COVID-19 Frequently Asked Questions (FAQs)

To help you, we are collecting all our guests’ questions. And on this page you will find the main questions together with answers.

We share the feelings of uncertainty caused by the coronavirus pandemic and understand that this will affect your travel plans. To help you, we are collecting all our guests' questions. And on this page you will find the main questions together with answers. We will continue to update these pages based on new developments.

I want to cancel my reservation. How does this work? The coronavirus has a gigantic impact on the travel industry. In response, we have made our cancellation policy more flexible. For reservations with a check-in date till December 1st there is a flexible cancellation policy. Guests will receive a full refund including service fees when cancelling before check-in. And hosts can also cancel free of charge. Reservations with a check-in date after December 1st, 2020, are not covered by our special terms. Instead the regular cancellation policy applies.

I want to book a campspace but don’t know how the travel situation will develop. What can I do? These are uncertain times and we understand your hesitation about planning a trip. We strongly recommend you check our a flexible cancellation policy and the regular cancellation policy apply. And follow all local travel guidelines.

I've booked a campspace but I'm wondering if I should still go. Travel advice and local guidelines differ per country. We strongly recommend you follow the relevant advice. Travel advice and local guidelines per country enables you to find the applicable government advice. And we have a flexible cancellation policy to enable full refunds.

Where can I get the latest COVID-19 travel information? We update our corona resource centre daily. This forms a good starting point for the most up to date and relevant information. And we recommend you also to check travel advice and local guidelines per country

My host has cancelled my reservation. What happens next? We understand that this is frustrating. The cancellation was done in order to guarantee the health and safety of others. It could even be that the host is directly or indirectly exposed to the coronavirus. When a host cancelsyou are entitled to a full refund including service costs.

I have more questions: where can I raise them? 
We are ready to answer your questions. You can contact via e-mail, via WhatsApp (+316 864 152 31), via Facebook or Instagram. Our host-support team will contact you as soon as we can. 

Thanks for your understanding, together we can have a safe and healthy environment.

Go back tot the Campspace COVID-19 Resource centre.



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