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Frequently Asked Questions

Are you thinking about renting out your private property or are you already a seasoned host and are looking for some clarification? Below you will find the frequently asked questions and answers for hosts:


Become a host?

What about legislation and regulations?

Would you like to rent out your land as a campspace? Before you create a listing, we recommend you consult all relevant laws and regulations, as these tend to differ and evolve from country to country, and by region, or even city. Official government websites are the best place to start to search for private land rental rules and regulations. Some jurisdictions require registration or permits to host guests.

How does renting out via Campspace work?

1. Create a listing

Start with creating a listing. You will add some data and information, like a title, photos, de price and your availability. You choose how many guests are allowed and when your location is available. You make your own rules and decide how people check-in and out.

2. Put your campspace in the spotlight

Campspaces with good photography, detailed descriptions and a reliable host profile are five times more likely to get booked. We would love to help you get there. Are you not one hundred percent sure about your photography? We will send a scout by your location (in exchange for a free overnight stay) to take professional photos of your campspace. 

Do you want personal advice and tips for your listing? Send an email to host@campspace.com.

3. Receive your booking requests

As soon as your listing is online, it can be booked by guests. You receive a message when a guest has sent a booking request. We recommend that you keep your availability up-to-date so that you don’t have to disappoint your guests by declining their booking. A detailed and complete description of your campspace and rules will also make sure that guests won’t face any unpleasant surprises. 

4. Receiving guests

As soon as you accept a booking request and the guests have paid you, you are ready to receive your first guests. It is very important for you own safety and privacy that all communication and payments go through Campspace. As a host, you don’t pay any commission. You receive 100% of the price that you ask for your campspace. On the first day after check-in the money will be deposited on your bank account. 

Is my location fit for Campspace?

On the website you see many different types of campspaces, with one with in common: hosts want their guests to enjoy an outdoor adventure. From tree houses, teepees, pimped caravans to simply a piece of land where you can pitch your tent. The offer is diverse. Campspace is a platform for overnight stays in nature.

It is very easy to start renting out. Aspects to take into account before you start renting out are the laws and regulations, drinking water, and contact with guests.

Need personal help or tips when starting a campspace? Send a mail to host@campspace.com and we will be happy to help you.

Do I have to pay to become a host?

It is free to start renting out your campspace through our platform. Additionally, you do not need to pay any commission over the bookings. You receive 100% of the price you ask from your guests. For your own safety and privacy it is essential that you always communicate through the platform and let your guests pay through the platform.

Do I pay commission over the booking?

It is free to start renting out your camspace through our platform. You do not pay any starting costs or commission over your bookings. You receive 100% of the price you ask from your guests. For your own safety and privacy it is essential that you always communicate through the platform and let your guests pay through the platform.

What about campfires?

It is your choice if your guests are allowed to make a campfire. Are you not sure if your area allows the making of campfires? We suggest that you get into contact with the fire brigade. For safety it is a good idea to facilitate a secured place, like a fire pit or secured stove. Safety is critical.

When do I get paid?

On the first day after check-in, the rental income will be deposited into your account. Please note: it is important that you have correctly entered your bank account number in your account. For your own safety and privacy, it is mandatory to make payments through the platform. We do this, among other things, to prevent people from 'booking' your place and not showing up.

Campspace a-t-il des exigences en matière de hébergement ?

Pour assurer les besoins de nos clients, l'équipe Campspace vérifie chaque nouvel emplacement sur un certain nombre de points, tels que :

  • Y a-t-il un contact direct avec l'hôte qui peut vous fournir les meilleurs conseils ?
  • Combien de places sont proposées ? En d'autres termes, est-il assez petit ?
  • Pouvez-vous profiter de la paix et de l'espace?

De plus, nous attendons de nos hôtes et invités qu'ils traitent les autres et la nature avec respect.

Vous ne savez pas si votre terrain de camping est adapté ? Envoyez un mail à host@campspace.com, nous serons ravis de vous aider.

Is it mandatory to facilitate drinking water?

It is not mandatory for host to offer drinking water. We do however recommend you do offer drinking water. If you decide not offer drinking water, it is wise to clearly state this in your description and communicate this clearly with your guests.

Do I have to communicate with guests when they are on my property?

It is not mandatory to have contact with your guests. It can vary per guest (and per host) if they appreciate having a lot of contact. One camper likes to sit around the campfire together with the host. The other camper prefers to stay more private. 

It is important as a host to let your guests know what you are comfortable with. A clear travel directions, clear checking in and out information and a clear set of rules for the expectations of your guests.

How do I know who guests are?

If guests want to stay with you, they always send a booking request. Before you accept this, you as a host always have the opportunity to ask questions to your potential guests via the platform. Do you want to know more about them? Are you curious about what kind of company they come with? What do they want to do? Ask your guests and who knows, you might be able to give them great tips about what to do during their stay.

Create listing

What to tell guests about myself?

Guests would like to know in whose garden they will be staying. You can tell guests more about yourself through your profile. Consider the following points when drawing up your profile.

  • Choose a profile photo where you are clearly visible
  • Briefly explain why you are renting out your campspace
  • Tell something nice about yourself, such as your work or your hobbies
  • Are you alone or is there a host family with children and a lovely dog?
  • Think about what you would like to know about a host
Can I let guests check-in and -out at set times?

Sure! To avoid misunderstandings, it is good to indicate when the guests can come and "have to" leave. You can indicate per type of place what the check-in and check-out times are. You can of course always deviate from this in consultation with your guests. As long as you communicate clearly with your guests about this, you will probably work it out. Need help adjusting check-in and check-out times? Mail to host@campspace.com and we will be happy to help you.

How do I create an extra listing?

You can offer different types of places on your campspace. You can offer several of each type of place. Example:

Harro rents out two different caravans and two different camping fields with 5 places on one field and 3 places on the other field. He then creates the following types of places: 

1. Caravan Red, number: 1
2. Caravan Blue, number: 1
3. Camping field between the trees, number 5
4. Camping field in the pasture, number 3

You need to create each type of place separately. Within the type of place you can indicate how many of these are available, which prices you use, maximum number of people, maximum number of nights, etc.

Create a new type of place on your campspace? Or offer more of your existing type of place? Arrange it in your host menu under 'My pitch types'.

Can I charge a fee for cleaning?

We assume that our guests leave the campsite clean and tidy. After all, we are all nature enthousiasts. But if you have a beautiful caravan or glamping tent, you could include cleaning costs in the price. Do you want to adjust the price accordingly? No problem. 

To adjust the price you can follow these steps: go to "Account" then click on "Your Campspaces". Here you will find an overview of your Campspaces. Click on "Edit", when you scroll down you will find a heading called "Price". Here you can adjust the price of your listing. Make sure you mention in your description that the cleaning fee is included, as it is momentarily not possible to mention it on the bill. 

Do you need help to decide a price? Mail host@campspace.com, we would love to help you.

How can I delete my listing?

Don't want to be booked for a while? Adjust your availability. Do you want to remove your ad completely? Then contact us via the contact form.

Do I set rules for my campspace?

Receiving different guests can sometimes bring surprises. That is why it is nice to give a number of rules in advance for the guests to take into account.  For example, you can indicate that after 10 p.m. you would no longer want to hear loud music around the camping spot, or that the guests have to leave all their rubbish in the waste container. It is also handy to mention your ideas on campfires, pets and children. It is better to know this beforehand, then to have a discussion during your  stay. 

If you allow motorhomes, make sure that you specify the dimensions and weight. A vintage Volkswagenbus is entirely different from a 7 meter long camper.

Do you need help or do you want us to double check your rules? Mail host@campspace.com, we would love to help you.

How do I tell the campers to arrive?

Do you live in a remote place without a house number? Or do the guests first have to walk a long way to arrive at the campsite? It is nice for you and the guests to know in advance where you will meet each other for the first time. Informing the guest of the place that they can arrive is easy. Do the guests check in themselves? Can they set up their tent wherever they want? Make sure this is mentioned in your listing or discuss it with your guests in via the reservation chat.

How should I write the best description for my Campspace?

The description is essential for a camper to get a good idea of your campspace. A description is the easiest way to set accurate expectations for the guests.

Try to answer the following points in the description:

  • What type of campsite do you have to offer?  And what does the environment look like. For example; lawn, asphalt, sand and hills, mountains or coast.
  • What can they expect on your campspace? Can they choose a camping spot themselves? Can they help feed the animals?
  • What time of year can they visit your place? What is the best time of the day?
  • What activities are there nearby?
  • In addition, clearly describe where the guests will sleep. What does it look like and what do they have to bring themselves? Do you already have a tent, camper, caravan, tree house or yurt? Avoid misunderstandings and describe it as clearly as possible.
  • What facilities can you offer? (compost toilet, a fire pit, nothing at all?)

Make sure to not just create a bullet list with what your campspace has to offer, but write it into an easy and creative little storyline, e.g.: The city of Leiden is only a 15 minute drive away and is a vibrant city between beach and polder. Besides the many museums, there is also a biking tour or climb the famous ‘Burcht’ downtown. Also, the polders and beach are perfect for a nice walk or biking tour. There are also plenty of restaurants to have something to drink or eat.

Bonus: Describe on your profile who you are as a host! Do the guests stay at a family home? Children? Is nobody there? Are there any others? A good profile description will make sure that your guests feel safe and secure.

Are there facilities that you could not check in the registration form? Name them in your description.

How do I get the best photos of my campspace?

Hosts who provide quality photos receive 5 times more bookings. Today's campers are persuaded to book a camping spot by clear photography and reviews from other guests. A good cover photo is the key for success.

The first photo you upload is the cover photo. This photo is the most important photo of your listing. The cover photo of your campspace is the photo that every camper or co-host sees when they search the website for a cool campspace. In this photo you need to show everybody the best aspects of your campsite, not the camping gear. Make sure it is clear and shows a lot of your campspace.

We are happy to tell you how you can take clear and adventurous photos: 

  • Take horizontal photos (landscape). This allows you to capture more of the environment in one photo. 
  • Take a photo when your campspace is at its best. For example late afternoon when the light from the sun is warm and soft.
  • Travellers can sometimes make the decision not to book a campspace when they see a lot of trash or mess in the photos. Make sure to clean your campspace a bit before you take the photos.        

Bonus Tip!

Respond to the imagination of guests. Show what your campspace looks like when the guests are there in your photos. Use not only photos of the campsite itself but also of the environment and extra features. 

  • Do you offer a camping spot? Pitch down a tent for more look and feel on the photo.
  • Photos of activities / sights 
  • Show people in the photo

The Campspace Scout Program 

A Campspace scout comes to visit your camp site (at Campspace's expense) and takes care of the photography of your campspace. A good number of camping spots have already been visited by our scouts and sometimes they are booked up to eight times more often. In addition to photography, the scouts also provide a review of your campspace. In exchange for this service, we ask you if the scout can camp a night for free with you. Do you want your place to be scouted too? Sign Up! Sometimes it takes a while till a scout has visited your campspace, that is because they are volunteers. But after a little wait, you will have amazing free photos of your campspace, pretty cool huh? If you have any questions, contact us via scout@campspace.com.

What title do I give my campspace?

Take your time and think about an appealing name for your listing. A well-considered title can do a lot for your campspace. Choosing a title is the first step towards a fantastic host page. 

To inspire you, we have a number of questions that can help you come up with a title:

  • What makes your campspace special? 
  • Are there places of interest near your camping ground, like a national park? Add these in your title!
  • What can you offer? (Is there already a tent set up, glamping place, or caravan? Or do guests have to bring their own camping gear?)

Tips from us for coming up with a title: 

  • 3-8 words are perfect for a good title. 
  • If you are near a place of interest, use it in your campspace name. People may already be looking for it. 
  • Respond to the feeling with words such as 'beautiful', 'romantic', 'adventurous', etc.                                                 

Here are a few examples of good titles:

  • Traditional yurt in the forest 
  • Modern tree house in the Veluwe 
  • Breathtaking view over the Wadden Sea 
  • Futuristic camper at abandoned farm
How do I start a campspace?

The first step to receiving guests is done. You are looking for possibilities to start your own campspace. For inspiration it is a good idea to look at other hosts on the platform and see how they made their listing.

Have you found inspiration? Start creating a listing. Here you enter a number of details such as the title, photos, the price and your availability. You decide when you want to receive guests. You also draw up your own rules and explain how people can check in and out. You also create a host profile to tell your guests who you are. This makes guests feel safe and secure.

Do you need help or tips to create your new listing? Mail host@campspace.com, we would love to help you.

Manage bookings and availability

What to do when receiving a booking request?

Hooray! You have received a booking request. As a host, you now decide whether to accept or decline this request. If you accept the booking, a message will automatically be sent to the camper to complete the payment. Once the camper has paid, the booking is final. At that moment your exact address and your telephone number will be sent to the camper. Important: For your own safety and privacy, never share personal data before the camper has paid!

Once you have accepted the booking, a payment request will be sent to the camper. As soon as the camper pays, Campspace makes sure that the money will be deposited into your bank account a few days after the stay. Important! For your own safety and privacy, let the payments always go through the platform.

How do I change the price of my campspace?

You can make prices as extensive as you want as a host. With us it is possible to adjust your prices per type of place and per period. You can also indicate whether there is a minimum and maximum number of nights per stay. You can apply other rules for this during the weekend. Keep an eye on the time periods; if you have not set a rate for a certain period, the place will be shown as unavailable for that period. We do this because we do not know what rate to use for these dates. Go to 'My price rates' to adjust your prices.

How do I adjust my availability?

By keeping your availability up-to-date, you prevent unnecessary booking requests. Moreover, you don't have to disappoint guests. On this page you make periods unavailable (if you are logged in). 

In this video, we explain step by step how to adjust your availability. If we can help you with anything, please let us know by emailing host@campspace.com.

Can I synchronise my calendar to other calendars?

Yes, that's possible! If you use multiple booking platforms, you can link your Campspace calendar with third-party calendars. You can find the 'External calendars' in the host menu. The link only works with calendars that are supported by the iCal format. You can import the calendar from another platform into the Campspace calendar as well as export your Campspace calendar to external calendars.

Import calendar

To import a calendar, follow the steps below:

  1. Go to 'External calendars' in the host menu

  2. Click 'Import'

  3. Select the Campspace pitch you want to link with another agenda

  4. Select the platform you want to connect to from the list

  5. Give the calendar you are about to import a name

  6. Copy the link of your calendar from the other platform and paste it in 'Import link'

  7. Save, done!

Your Campspace calendar automatically syncs every hour.

Export calendar

Exporting your calendar allows you to view your Campspace calendar in an external calendar. This is how you do the export:

  1. Go to 'External calendars' in the host menu

  2. Click on 'Copy export URL' of the Campspace pitch that you want to link with another calendar.

  3. Copy the link and paste it into your other iCal calendar.

Do you have questions or do you need help with it? Please get in touch! We are happy to help you. 

How do I reject a booking request?

Once you receive a booking request there will be an email sent to you to either accept or reject the request.  Do you want to reject the request because you are not available? You can adjust your availability so campers can see you will not be available during this time. This way you prevent having to reject requests.

How can I get more information about my guests?

We totally understand that you want to know more about the camper before they camp at your campspace as a total stranger. When you receive a booking request you can chat with the guest throughout the platform. However, you cannot ask questions related to phone number and other personal information. This is for your own safety and privacy. When your guest has completed the payment, their phone number will become available to you.

How can I temporarily pause my campspace?

If you want to pause your campspace for a while, we always recommend that you make your place unavailable. Our community will still see your place and can save your place under favourites. It's a shame if people can't save your beautiful place as inspiration, right?

How long in advance can a campspace be booked?

As a host, you determine how long in advance your places can be booked. You always adjust this per type of place. You can adjust this in two places; under 'My price rates' and 'My pitch types'. Here, as a host, you also have the option to allow /disallow certain days as arrival or departure day.

Can I set a minimum number of nights per booking?

As a host, you determine how many nights a minimum stay should be. You always adjust this per type of place. You can adjust this in two places; under 'My price rates' and 'My pitch types'. Here, as a host, you also have the option to allow/ disallow certain days as arrival or departure day. You can also set a minimum number of days that must be booked in advance.

Does my campspace have to be available for a minimum number of nights?

Your campspace can be booked whenever it suits you best. So you are not obligated to be available all the time. You can adjust your availability so guests can see when they are welcome to camp.

Communicate with your guests

How to receive guests?

Whether you have been on our platform for a long period of time or you are just new: every campspace visit is a new adventure. Every adventure needs some preparation. That is why we have written a guide for receiving your guests.

1. Preparation
Whether it is summer, fall, winter, or spring, every season needs her own preparation. This can diversify from clearing up leaves in the garden to adding extra warm elements when you rent out a caravan, to chopping wood for the fire, to preparing the barbecue. Every time a traveler visits, consider whether something can be done to make the stay even more comfortable.

2. Extras: Breakfast, rental or wood for the fire 
Invite your guests for breakfast, rental equipment, such as canoes, or invite your guests for dinner. Do you have more to offer than just your camping spot? If you want to spoil your guests with freshly baked bread from the bakery nearby or let your guest borrow your beautiful canoes; this provides just a little extra service. Decide in advance whether you want to earn extra money on this. You can include this in the price and describe the extra service in your description. You can also present your options to the guests in the chat before the visit.

3. Show the way
It is important that guests know exactly where the campspace is located. Make sure the address details in your profile are correct. Tell your guests that when the payment is complete they will see your telephone number and address, which they can look up if they cannot find the campspace.

4. Be clear
After the guests have arrived at your campspace, you can set a few rules. Where can they throw away their waste? What facilities can guests use? Is it allowed to smoke? How should the nature surrounding the campspace be treated? Tell your guests on arrival. This way you know for sure that your campspace is handled properly and guests know where they stand. Happy Camping! 

5. Enjoy your company 
Have a nice chat next to the campfire or give each other the space to enjoy the peace and beauty of nature. Each host interacts differently with its guests. 

6. Positive goodbye 
The guests are packing their tents and are ready to leave your campspace. If you want to get more out of your campspace, take action! Ask if the guests write a review about their experiences on your campspace. These reviews are shown on the website. This increases the chance that campers will visit your campspace! 

How do I communicate with my guests?

When you receive a booking request you can send your guest a message through the chat on our platform. Go to the reservation and write a message to the guest. Communication throughout the platform is very important for your own safety. When a guest has sent you a message, you will receive an email. Once the booking is paid, the phone number of the guest will show (only if the guest has entered this). At this time, the guest will also see your phone number and it’s possible that the guest will contact you this way.

Can I write a review about my guests?

It is currently only possible to respond to a guest review. We strongly recommend this. Your guests have done their best to write a review about your campspace and by always responding, even if it is just a small thank you, you also show future guests that you are a real hospitable host. If the visit with a guest did not go as expected, you can of course always contact us. It is possible for guests to add photos to their reviews. This makes the reviews even more authentic and thus further increases the chance of new visitors to your campspace. As a host you can indicate whether you also want to show these photos with your general photos.

How quickly do I have to reply to a booking request?

When a guest sends a booking request, it's a good idea to respond as soon as possible. More than 80% of our hosts respond within 4 hours. This way you prevent your guests from waiting and perhaps looking for another camping spot. If you don't accept or decline the booking request within five days, the request will be canceled. Once the request is canceled, it is no longer possible to communicate with the guest. 

As soon as you have accepted the request, the guest will receive a payment request. The guest has 48 hours to pay. If the payment is not completed on time, the booking will be automatically deleted. On the first day after check-in, we will transfer your rental income to your bank account.

Who can write a review about my campspace?

Your guests will receive a request to leave a review within 24 hours of checking out. It is also possible for guests to upload photos with their reviews. As a host, we recommend that you always kindly request your guests to leave a review. You will receive a notification as soon as a new review has been written. As a host, you always have the option to respond to a review. Your guests did their best writing a review about your campspace and by always responding, even if it is just a small thank you, you also show future guests that you are a real hospitable host.

Only the people who have visited your campspace can write a review. In this way we prevent incorrect reviews and they will always remain reliable. If the content of the review contains rudeness, offensive, racist, discrimination or other unacceptable content, Campspace will remove it and we want to hear both sides of the story.

Can I call my guests?

Calling guests is the easiest and fastest way to communicate. However, this is not immediately possible if you book through our platform. Why? Safety first. To protect you as host we choose to not show the phone number on our public website. For your own safety and privacy  it is better to pay and communicate through the platform. Only once the booking is paid by the guest will you receive the phone number of the guest. At this moment, the guest will also receive your phone number. 

Payments

How can I refund the amount to my guest?

Sometimes a host or camper will have to cancel a paid booking. We understand that this can happen. The refunds will always happen through our platform. Here are the three procedures which we follow: 

Cancellation 30 days in advance

A paid booking can be cancelled till 30 days before the arrival date, the amount of the reservation will be refunded, but the commission and administrative costs won’t be. 

Cancellation within 30 days before arrival

If the camper wants to cancel their booking within the 30 days before arrival, the host and guest should communicate together if the amount will be refunded. When having come to an agreement the camper or the host can contact Campspace through host@campspace.com

The host already has the money on his/her banking account, what now?

The host will receive the amount when the date of arrival has come. It can happen that the guests can’t stay the night and want a refund. In this case you can contact Campspace through host@campspace.com, when you have/haven’t come to an agreement.

When do I get paid?

The first day after check-in, the rental income will be deposited in your account. Please note: it is important that you have entered your account number correctly in your account. For your own safety and privacy, it is mandatory to make payments and communication through the platform. In addition to your safety and privacy, we do this to prevent people from 'booking' your place and then not showing up without paying.

Campspace Host Security Plan

How does the Campspace Host Security Plan work?

The hosts are the beating heart of Campspace. They provide the unique experiences. So we are very keen to take care with our hosts and their property.

  • If a guest books a Campspace, he/she agrees with the rules drawn up by the host of that particular Campspace and the terms & conditions of Campspace.
  • We encourage hosts to leverage their own commercial insurance policy, however if you do not have this kind of insurance, you may qualify for our Campspace Host Security Plan (CHSP).
  • The Campspace Host Security Plan (CHSP); if you are entitled for CHSP, your properties are covered up to €10.000 per incident. See below the conditions necessary for CHSP.
  • If guests misbehave, Campspace always has the right to remove them from the platform.

Conditions for CHSP:

  • You have never been convicted of criminal activity.
  • You are not charged in the past 5 years due to homeowner or host liability.
  • Damage up to €750 is at the host's own risk

What do I do when my place or property is damaged?

If you think your property is damaged due to a guest, contact support@campspace.com as soon as possible. You have 10 days from the date of the presumed incident to contact us (or before the check in of the next camper if that is earlier than 10 days). Additionally, you should file a police report. Accurate documentation with photos (taken before and afterwards) of the claimed damage, receipts, invoices and a police report may be obtained by Campspace. Campspace will contact the guests to hear their side of the story. Based on the documentation and police report, we will then determine who is liable for the damage and the payment of it. If it’s the responsibility of the guests, we’ll collect funds from them and transfer it to you. And of course, we do not charge commission or other costs thereon. If it’s not the responsibility of the guests, Campspace determines whether the submitted claim will be reimbursed from the CHSP.

The CHSP does not cover damage to:

  • Damage to the house of the host;
  • Common areas such as kitchen, showers, restrooms, etc.;
  • Jewelry, artwork and other personal effects in the home;
  • Pets;
  • Personal liability;
  • Usual wear and tear of land, facilities and property.

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