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Frequently Asked Questions

Are you planning to camp among the trees or catch up around a campfire soon and still have a number of unanswered questions? We are happy to help you out. Below you will find the frequently asked questions and answers for campers:


How do I contact a host?

To contact a host directly, you need to send a booking request to the host. After sending a booking request you can start a chat with the host through the platform.

How can I write a review about a Campspace?

Once you have visited one of the campspaces you can write a review about your stay. Unfortunately it is not possible yet to leave the review on the website. We are working on that. If you want to write a review about a host, you can send us an e-mail with the review. You can send the email to hello@campspace.com and we will upload the review for you.

How do I cancel a booking?

Sometimes a host or camper will have to cancel a paid booking. We understand that this can happen. The refunds will always happen through our platform. Here are the three procedures which we follow: 

Cancellation 30 days in advance

A paid booking can be cancelled till 30 days before the arrival date, the amount of the reservation will be refunded, but the commission and administrative costs won’t be. 

Cancellation within 30 days before arrival

If the camper wants to cancel their booking within the 30 days before arrival, the host and guest should communicate together if the amount will be refunded. When having come to an agreement the camper or the host can contact Campspace through support@campspace.com

The host already has the money on his/her banking account, what now?

The host will receive the amount when the date of arrival has come. It can happen that the guests can’t stay the night and want a refund. In this case you can contact Campspace through support@campspace.com, when you have/haven’t come to an agreement.

What if a campspace does not meet the requirements and your expectations upon arrival?

If you discover upon arrival at the campspace that is not as advertised and does not meet your expectations, please consult with the host to see if you can come to an agreement. If this does not yield an amicable solution, please contact us at support@campspace.com and we will work to achieve the best possible solution.

Can hosts write a review about their campers?

It is not possible for hosts to write a review about a traveller yet. 

What is the time limit for me to pay my booking request?

When you send a booking request, the host has 5 days to accept or reject the request. When a host accepts the booking, you also have 7 days to pay the booking. If it is not paid within 7 days, the booking will automatically be canceled. So, be on time if you want to camp at that campspace.

Where can I find the address of the campspace of my host?

Once you have paid for your stay, the booking is completed. When a booking is completed you will receive more information about the host, such as a phone number and address, etc. In this way you can contact the host outside the platform.

Is there drinking water available?

Of course, we understand that you would like to have drinking water at the Campspace. At almost every Campspace there is drinking water available. If this is not the case it will be indicated in the description of the Campspace itself. If you aren’t sure you can always contact your host.

Are there always going to be toilet facilities?

We understand that you want to use a decent toilet. At a lot of campspaces there is a toilet available. At some campspaces it is a compost toilet and at other spaces a normal toilet cabin. At some campspaces there are also other sanitary services available. This will be indicated in the description of the campspace. So, before you send out a booking request, always look what’s provided at the campspace so you won’t have any surprises when arriving at the campspace.

Can I bring my pets with me?

Do you want to bring your pet on the camping trip? No problem, there are plenty of campspaces where pets are as welcome as the campers. If pets are allowed at the campspace, it will be mentioned in the description of the campspace. If it is not clear, you can send the host a request and start a chat and ask the host directly.   

How do I delete my account?

No longer intended to camp via Campspace? Maybe we can help you to make it as pleasant as we can. If you want to remove your account from Campspace, send us an email to support@campspace.com and we will assist you in the proces! It’s not possible to delete your account if you still have reservations or booking requests open.

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