Frequently Asked Questions

Campspace started as a European platform helping travelers find unique stays in nature.

HomeCamper built a strong community, mainly in France and Southern Europe, around the same values: trust, simplicity, and real outdoor experiences.

Key milestones:

• 26 June 2024 - Official merger: two offices and two teams became one. The Campspace platform and website were kept as our main product base.
• 12 March 2026 - The HomeCamper brand name officially transitions to Campspace.

Nothing changes on your side.

Your account remains strictly unchanged. You can continue using the platform as usual.

Host payouts are typically made around 15 days after the guest’s check-in date.

Payouts are processed every Wednesday.

To give you a better idea:

• If a guest checks in on Saturday, April 25, the payout will be made on Wednesday, May 6
• If a guest checks in on Sunday, April 26, the payout will be made on Wednesday, May 13

Please make sure to add your bank details (IBAN) in your account by going to “Menu” and then “Payment Information”.

You have two possibilities here: either you wish to receive reservation requests that you need to approve within 48 hours or you allow instant booking in which case you can apply this to one or all your pitch types.

Hosts who provide high-quality photos receive up to 5 times more bookings. Travelers are much more likely to book a camping spot when the photos are clear and accompanied by reviews from previous guests.

The cover photo plays a key role in the success of your listing: it should highlight the best features of your space. Make sure it is sharp, bright, and shows a large part of your garden.

Here are some tips for a successful listing:

• Upload at least 3 photos, preferably in landscape format, to showcase as much of the space as possible.
• Take your photos when your space looks its best, for example on a sunny day.
• Write a detailed description, specifying the available amenities as well as activities that can be enjoyed in the area.
• Keep in mind that the first review left by a traveler is particularly important for the visibility and credibility of your listing.
• You can also host a Scout, who can take high-quality photos of your space for you.

You can add a base price which is referring to the price your guests pay most of the time ans you have now the possibility to add price rates on top of that which allow you to change your prices for a specific moment in time e.g. during the olympics, in high season, or a busy holiday weekend.

To do this, go to “Menu” and click on “My prices.”

You can create multiple pitch types and manage your different spots all in one listing e.a. you want to advertise a campervan spot and a tree house, simply create 2 different pitch types in your host menu.

As a lot of you requested you will now be able to decide on your own cancellation policy, synchronize your calendar with other platforms and your own internal system and offer products and services to your listing e.a. bicycle rental, local produce basket, wine tasting or yoga class.

It is free to start renting out your campspace through our platform. We will only charge once you receive a booking: a commission of 6% of the price,  with a minimum of €2, you ask from your guests. For your own safety and privacy it is essential that you always communicate through the platform and let your guests pay through the platform.

To comply with applicable laws and regulations, we are required to carry out identity verification checks (KYC – Know Your Customer) for Hosts.

Private landowners

• Light KYC: €5.00 (initial check)
• Additional KYC: €7.50 when your income exceeds €1,000
• Final KYC: €12.50 when your income exceeds €5,000

Business owners

• KYB (Know Your Business): €20.00 (single-level check)

These verification costs will be deducted from the Host’s income at the first payout (or, where applicable, at the next available payout).

You get the best of both worlds as a Campspace host. It works the same way as usual but with some additional features like the possibility to offer products and services, publish a ready made widget on your external website/blog, a native support team at your disposal for all your queries and much much more.

You decide as a host which cancellation policy you wish to apply to your space either: 

1. Flexible: Guests who cancel at least 3 days before check-in date will receive a refund of the amount paid by them (excl. Campspace fees). Otherwise they will not be refunded.

2. Moderate: Guests who cancel at least 14 days before check-in will receive a refund of the amount paid by them (excluding Campspace fees). If they cancel between 7 and 14 days before check-in, they will receive a 50% refund. Otherwise they will not be refunded.

3. Strict: Guests who cancel at least 30 days before check-in date will receive a refund of the amount paid by them (excl. Campspace fees). If they cancel between 14 and 30 days before check-in, they will receive a 50% refund. Otherwise they will not be refunded.

Per default your cancellation policy will be set to strict.

All bookings from HomeCamper will be migrated to HomeCamper x Campspace. If you have bookings with a check-in date after 24-06-24 you can view, manage and edit your booking here. You also should have received a separate mailing with further information on this topic. 

Your previous bookings will also be migrated, however this may take some extra time. 

You can log in to Campspace using the email address associated with your account and your password.

If you have forgotten your password, you can reset it by clicking on Get help logging in.

• Enter the email address associated with your account.
• Click on the reset link sent to your email.
• Choose a new password.

P.S.: If the link asks for your old password again, it means you are still logged in. Please make sure all Campspace pages are closed and that you are fully logged out before trying again.

You can contact us either through the contact form or via +33 (0)1 76 40 24 95.