Frequently Asked Questions
- Become a host?
- My Campspace listing
- Communicate with your guests
- Campspace Host Security Plan
- Cancellation Policy
1. Create your listing
2. Receive booking requests
3. Welcome guests
A guest sends a booking request, to which you have up to five days to respond to if you fail to do so the request will be cancelled. Once the request is cancelled, it is no longer possible to communicate with the guest. As soon as you have accepted the request, the guest will receive a payment request. The guest has 48 hours to pay. If the payment is not completed on time, the booking will be automatically deleted. On the first day after check-in, we will transfer your rental income to your bank account. If preferred, we can facilitate instant bookings.
We encourage hosts to leverage their own commercial insurance policy, however if you do not have this kind of insurance, you may qualify for our Campspace Host Security Plan (CHSP), this is not an insurance. If you qualify for CHSP, your properties are covered up to €10.000 per incident.
Depending on the location of your land you might need a permit before being able to rent it out. We recommend you consult all relevant laws and regulations, as these tend to differ per location. Official government websites or the town house are the best places to get this information.
Yes, that's possible! If you use multiple booking platforms, you can link your Campspace calendar with third-party calendars. The link only works with calendars that are supported by the iCal format. You can import the calendar from another platform into the Campspace calendar as well as export your Campspace calendar to external calendars.
Guests would like to know in whose garden they will be staying. You can tell guests more about yourself through your profile. Consider the following points when drawing up your profile.
- Choose a profile photo where you are clearly visible
- Briefly explain why you are renting out your campspace
- Tell something nice about yourself, such as your work or your hobbies
- Are you alone or is there a host family with children and a lovely dog?
- Think about what you would like to know about a host
Through your description, the potential guest can get a good understanding of what your Campspace has to offer. Its important to involve both the actual camping spot as well as the surroundings. Also, think of what you would like to know if you were visiting a Campspace. Please keep the following tips in mind when creating a description:
- The type of Campspace and its surroundings. For example, grass, asphalt, sand, hills, mountains, beach, etc.
- Things to do in the area; biking tours, winery, swimming, etc.
- Name famous sites or attractions in your area.
Make sure to not just create a bullet list with what your Campspace has to offer, but write it into an easy and creative little storyline, e.g.:
The city of Leiden is only a 15-minute drive away and is a vibrant city between beach and polder. Besides the many museums, there is also a biking tour or climb the famous Burcht downtown. Also, the polders and beach are perfect for a nice walk or a biking tour. There are also plenty of restaurants to have something to drink or eat.
Do you already have a tent, camper, caravan, or yurt on-site? Clearly describe where your guest will be sleeping. What does it look like and what do they have to bring on their own? For example, sheets or towels.
Sure! To avoid misunderstandings, it is good to indicate when the guests can come and "have to" leave. You can indicate per type of place what the check-in and check-out times are. You can of course always deviate from this in consultation with your guests. As long as you communicate clearly with your guests about this, you will probably work it out. Need help adjusting check-in and check-out times? Mail to email@example.com and we will be happy to help you.
You can offer different types of places on your campspace. You can offer several of each type of place. Example:
Harro rents out two different caravans and two different camping fields with 5 places on one field and 3 places on the other field. He then creates the following types of places:
1. Caravan Red, number: 1
2. Caravan Blue, number: 1
3. Camping field between the trees, number 5
4. Camping field in the pasture, number 3
You need to create each type of place separately. Within the type of place you can indicate how many of these are available, which prices you use, maximum number of people, maximum number of nights, etc.
Create a new type of place on your campspace? Or offer more of your existing type of place? Arrange it in your host menu under 'My pitch types'.
We assume that our guests leave the campsite clean and tidy. After all, we are all nature enthousiasts. But if you have a beautiful caravan or glamping tent, you could include cleaning costs in the price. Do you want to adjust the price accordingly? No problem.
To adjust the price you can follow these steps: go to "Account" then click on "Your Campspaces". Here you will find an overview of your Campspaces. Click on "Edit", when you scroll down you will find a heading called "Price". Here you can adjust the price of your listing. Make sure you mention in your description that the cleaning fee is included, as it is momentarily not possible to mention it on the bill.
Do you need help to decide a price? Mail firstname.lastname@example.org, we would love to help you.
Receiving different guests can sometimes bring surprises. That is why it is nice to give a number of rules in advance for the guests to take into account. For example, you can indicate that after 10 p.m. you would no longer want to hear loud music around the camping spot, or that the guests have to leave all their rubbish in the waste container. It is also handy to mention your ideas on campfires, pets and children. It is better to know this beforehand, then to have a discussion during your stay.
If you allow motorhomes, make sure that you specify the dimensions and weight. A vintage Volkswagenbus is entirely different from a 7 meter long camper.
Do you need help or do you want us to double check your rules? Mail email@example.com, we would love to help you.
Do you live in a remote place without a house number? Or do the guests first have to walk a long way to arrive at the campsite? It is nice for you and the guests to know in advance where you will meet each other for the first time. Informing the guest of the place that they can arrive is easy. Do the guests check in themselves? Can they set up their tent wherever they want? Make sure this is mentioned in your listing or discuss it with your guests in via the reservation chat.
The description is essential for a camper to get a good idea of your campspace. A description is the easiest way to set accurate expectations for the guests.
Try to answer the following points in the description:
- What type of campsite do you have to offer? And what does the environment look like. For example; lawn, asphalt, sand and hills, mountains or coast.
- What can they expect on your campspace? Can they choose a camping spot themselves? Can they help feed the animals?
- What time of year can they visit your place? What is the best time of the day?
- What activities are there nearby?
- In addition, clearly describe where the guests will sleep. What does it look like and what do they have to bring themselves? Do you already have a tent, camper, caravan, tree house or yurt? Avoid misunderstandings and describe it as clearly as possible.
- What facilities can you offer? (compost toilet, a fire pit, nothing at all?)
Make sure to not just create a bullet list with what your campspace has to offer, but write it into an easy and creative little storyline, e.g.: The city of Leiden is only a 15 minute drive away and is a vibrant city between beach and polder. Besides the many museums, there is also a biking tour or climb the famous ‘Burcht’ downtown. Also, the polders and beach are perfect for a nice walk or biking tour. There are also plenty of restaurants to have something to drink or eat.
Bonus: Describe on your profile who you are as a host! Do the guests stay at a family home? Children? Is nobody there? Are there any others? A good profile description will make sure that your guests feel safe and secure.
Are there facilities that you could not check in the registration form? Name them in your description.
Hosts who provide quality photos receive 5 times more bookings. Today's campers are persuaded to book a camping spot by clear photography and reviews from other guests. A good cover photo is the key for success.
The first photo you upload is the cover photo. This photo is the most important photo of your listing. The cover photo of your campspace is the photo that every camper or co-host sees when they search the website for a cool campspace. In this photo you need to show everybody the best aspects of your campsite, not the camping gear. Make sure it is clear and shows a lot of your campspace.
We are happy to tell you how you can take clear and adventurous photos:
- Take horizontal photos (landscape). This allows you to capture more of the environment in one photo.
- Take a photo when your campspace is at its best. For example late afternoon when the light from the sun is warm and soft.
- Travellers can sometimes make the decision not to book a campspace when they see a lot of trash or mess in the photos. Make sure to clean your campspace a bit before you take the photos.
Respond to the imagination of guests. Show what your campspace looks like when the guests are there in your photos. Use not only photos of the campsite itself but also of the environment and extra features.
- Do you offer a camping spot? Pitch down a tent for more look and feel on the photo.
- Photos of activities / sights
- Show people in the photo
The Campspace Scout Program
A Campspace scout comes to visit your camp site (at Campspace's expense) and takes care of the photography of your campspace. A good number of camping spots have already been visited by our scouts and sometimes they are booked up to eight times more often. In addition to photography, the scouts also provide a review of your campspace. In exchange for this service, we ask you if the scout can camp a night for free with you. Do you want your place to be scouted too? Sign Up! Sometimes it takes a while till a scout has visited your campspace, that is because they are volunteers. But after a little wait, you will have amazing free photos of your campspace, pretty cool huh? If you have any questions, contact us via firstname.lastname@example.org.
Take your time and think about an appealing name for your listing. A well-considered title can do a lot for your campspace. Choosing a title is the first step towards a fantastic host page.
To inspire you, we have a number of questions that can help you come up with a title:
- What makes your campspace special?
- Are there places of interest near your camping ground, like a national park? Add these in your title!
- What can you offer? (Is there already a tent set up, glamping place, or caravan? Or do guests have to bring their own camping gear?)
Tips from us for coming up with a title:
- 3-8 words are perfect for a good title.
- If you are near a place of interest, use it in your campspace name. People may already be looking for it.
- Respond to the feeling with words such as 'beautiful', 'romantic', 'adventurous', etc.
Here are a few examples of good titles:
- Traditional yurt in the forest
- Modern tree house in the Veluwe
- Breathtaking view over the Wadden Sea
- Futuristic camper at abandoned farm
The first step to receiving guests is done. You are looking for possibilities to start your own campspace. For inspiration it is a good idea to look at other hosts on the platform and see how they made their listing.
Have you found inspiration? Start creating a listing. Here you enter a number of details such as the title, photos, the price and your availability. You decide when you want to receive guests. You also draw up your own rules and explain how people can check in and out. You also create a host profile to tell your guests who you are. This makes guests feel safe and secure.
Do you need help or tips to create your new listing? Mail email@example.com, we would love to help you.
Whether you have been on our platform for a long period of time or you are just new: every campspace visit is a new adventure. Every adventure needs some preparation. That is why we have written a guide for receiving your guests.
Whether it is summer, fall, winter, or spring, every season needs her own preparation. This can diversify from clearing up leaves in the garden to adding extra warm elements when you rent out a caravan, to chopping wood for the fire, to preparing the barbecue. Every time a traveler visits, consider whether something can be done to make the stay even more comfortable.
2. Extras: Breakfast, rental or wood for the fire
Invite your guests for breakfast, rental equipment, such as canoes, or invite your guests for dinner. Do you have more to offer than just your camping spot? If you want to spoil your guests with freshly baked bread from the bakery nearby or let your guest borrow your beautiful canoes; this provides just a little extra service. Decide in advance whether you want to earn extra money on this. You can include this in the price and describe the extra service in your description. You can also present your options to the guests in the chat before the visit.
3. Show the way
It is important that guests know exactly where the campspace is located. Make sure the address details in your profile are correct. Tell your guests that when the payment is complete they will see your telephone number and address, which they can look up if they cannot find the campspace.
4. Be clear
After the guests have arrived at your campspace, you can set a few rules. Where can they throw away their waste? What facilities can guests use? Is it allowed to smoke? How should the nature surrounding the campspace be treated? Tell your guests on arrival. This way you know for sure that your campspace is handled properly and guests know where they stand. Happy Camping!
5. Enjoy your company
Have a nice chat next to the campfire or give each other the space to enjoy the peace and beauty of nature. Each host interacts differently with its guests.
6. Positive goodbye
The guests are packing their tents and are ready to leave your campspace. If you want to get more out of your campspace, take action! Ask if the guests write a review about their experiences on your campspace. These reviews are shown on the website. This increases the chance that campers will visit your campspace!
When you receive a booking request you can send your guest a message through the chat on our platform. Go to the reservation and write a message to the guest. Communication throughout the platform is very important for your own safety. When a guest has sent you a message, you will receive an email. Once the booking is paid, the phone number of the guest will show (only if the guest has entered this). At this time, the guest will also see your phone number and it’s possible that the guest will contact you this way.
It is currently only possible to respond to a guest review. We strongly recommend this. Your guests have done their best to write a review about your campspace and by always responding, even if it is just a small thank you, you also show future guests that you are a real hospitable host. If the visit with a guest did not go as expected, you can of course always contact us. It is possible for guests to add photos to their reviews. This makes the reviews even more authentic and thus further increases the chance of new visitors to your campspace. As a host you can indicate whether you also want to show these photos with your general photos.
When a guest sends a booking request, it's a good idea to respond as soon as possible. More than 80% of our hosts respond within 4 hours. This way you prevent your guests from waiting and perhaps looking for another camping spot. If you don't accept or decline the booking request within five days, the request will be canceled. Once the request is canceled, it is no longer possible to communicate with the guest.
As soon as you have accepted the request, the guest will receive a payment request. The guest has 48 hours to pay. If the payment is not completed on time, the booking will be automatically deleted. On the first day after check-in, we will transfer your rental income to your bank account.
Your guests will receive a request to leave a review within 24 hours of checking out. It is also possible for guests to upload photos with their reviews. As a host, we recommend that you always kindly request your guests to leave a review. You will receive a notification as soon as a new review has been written. As a host, you always have the option to respond to a review. Your guests did their best writing a review about your campspace and by always responding, even if it is just a small thank you, you also show future guests that you are a real hospitable host.
Only the people who have visited your campspace can write a review. In this way we prevent incorrect reviews and they will always remain reliable. If the content of the review contains rudeness, offensive, racist, discrimination or other unacceptable content, Campspace will remove it and we want to hear both sides of the story.
Calling guests is the easiest and fastest way to communicate. However, this is not immediately possible if you book through our platform. Why? Safety first. To protect you as host we choose to not show the phone number on our public website. For your own safety and privacy it is better to pay and communicate through the platform. Only once the booking is paid by the guest will you receive the phone number of the guest. At this moment, the guest will also receive your phone number.
Sometimes a host or camper will have to cancel a paid booking. We understand that this can happen. The refunds will always happen through our platform. Here are the three procedures which we follow:
Cancellation 30 days in advance
A paid booking can be cancelled till 30 days before the arrival date, the amount of the reservation will be refunded, but the commission and administrative costs won’t be.
Cancellation within 30 days before arrival
If the camper wants to cancel their booking within the 30 days before arrival, the host and guest should communicate together if the amount will be refunded. When having come to an agreement the camper or the host can contact Campspace through firstname.lastname@example.org.
The host already has the money on his/her banking account, what now?
The host will receive the amount when the date of arrival has come. It can happen that the guests can’t stay the night and want a refund. In this case you can contact Campspace through email@example.com, when you have/haven’t come to an agreement.
Rental income will be deposited in your account the first day after check-in. It’s important to make sure you always communicate and make payments through the platform. Doing this not only preserves your privacy, but prevents people from reserving your campspace, then showing up without paying.
It's not (yet) possible to have stricter cancellation policies for different pitch types. If you’re concerned about cancellations for a given pitch type, we recommend that you err on the side of caution by opting for stricter conditions. You can then decide to refund 50% or 100% of the booking fee to the guest who has cancelled their pitch.
The cancellation policy that applies to a booking is the one that existed when the booking was made. If you change your cancellation policy today, your new cancellation conditions will only apply to bookings made from today onwards. All bookings made before that time will be subject to your previous policy. For example, if you had a 'Strict' policy yesterday, the booking made yesterday will be subject to those conditions, even if you change your policy to 'Flexible' today.
You may find yourself in a situation in which you are unable to accommodate a guest, even though a booking has already been made. In this case you will have to cancel the booking. In this case, you’ll still have to contact Campspace Support for this. Email firstname.lastname@example.org and we’ll sort it out for you.
The hosts are the beating heart of Campspace. They provide the unique experiences. So we are very keen to take care with our hosts and their property.
- If a guest books a Campspace, he/she agrees with the rules drawn up by the host of that particular Campspace and the terms & conditions of Campspace.
- We encourage hosts to leverage their own commercial insurance policy, however if you do not have this kind of insurance, you may qualify for our Campspace Host Security Plan (CHSP).
- The Campspace Host Security Plan (CHSP); if you are entitled for CHSP, your properties are covered up to €10.000 per incident. See below the conditions necessary for CHSP.
- If guests misbehave, Campspace always has the right to remove them from the platform.
Conditions for CHSP:
- You have never been convicted of criminal activity.
- You are not charged in the past 5 years due to homeowner or host liability.
- Damage up to €750 is at the host's own risk
What do I do when my place or property is damaged?
If you think your property is damaged due to a guest, contact email@example.com as soon as possible. You have 10 days from the date of the presumed incident to contact us (or before the check in of the next camper if that is earlier than 10 days). Additionally, you should file a police report. Accurate documentation with photos (taken before and afterwards) of the claimed damage, receipts, invoices and a police report may be obtained by Campspace. Campspace will contact the guests to hear their side of the story. Based on the documentation and police report, we will then determine who is liable for the damage and the payment of it. If it’s the responsibility of the guests, we’ll collect funds from them and transfer it to you. And of course, we do not charge commission or other costs thereon. If it’s not the responsibility of the guests, Campspace determines whether the submitted claim will be reimbursed from the CHSP.
The CHSP does not cover damage to:
- Damage to the house of the host;
- Common areas such as kitchen, showers, restrooms, etc.;
- Jewelry, artwork and other personal effects in the home;
- Personal liability;
- Usual wear and tear of land, facilities and property.